Western Hills Health Care Center, a skilled nursing and rehabilitation facility in Lakewood, recently received a five-star rating from The Centers for Medicare and Medicaid Services.
The CMS ratings system, designed to help the public choose quality care for their loved ones, calculates the ratings based on results of health inspections, staffing and quality measures (including pain management, pressure ulcers, weight loss and number of medications used).
The last several state surveys at the facility have resulted in scores better than the state average. This past year, the dietary department received zero deficiencies, a difficult achievement for nursing and rehab facilities.
“Western Hills prides itself on making the most out of each interaction with our associates, family members and residents,” said Troy Hamler, executive director. “When you walk through the doors, you will feel why we have a five-star rating.”
Hamler pointed to the longevity of staff as one way the facility excels, as well as the sense of teamwork among associates.
“We do the right things at Western Hills,” said Karen Cook, director of nursing. “It’s not a secret. We respect each other and trust each other to each do our part.”